It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly.

Should you wish to complain you may do so:

In writing to the Complaints Manager Gavin Whippy

By telephone on 01323 410433

By Fax on 01323 648587

By e-mail at

In person by visiting our office (see the website footer for our address)

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website.

Further details will be supplied at the time of responding to your complaint.

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